Returns and Refund Policy (including lost items).
ON THIS PAGE - Returns - Refunds - Lost
Return Policy
First thing to do is please visit the contact us page so the problem can be delt with as quick as possible.
Just placed an order you wish to cancel? Call 07879654375 before 4pm Monday to Friday
All items sold are returnable for a refund, return must beguine within 30 days of receiving the item (Received here up to a total of 40 days from purchase).
If an item is defective or the wrong one has been sent it is the sellers responsibility to pay for the return of the item.
If the buyer has changed their mind or purchased the wrong item or size of item, it is the buyer that must cover all postage costs.
Clogs - If a pair of clogs are purchased and do not fit and a better size is available* the buyer pays for the return of the clogs and the seller will not charge to send the exchange pair out.
Available* - If an alternative size is not available, an exchange cannot be provided and the buyer pays return postage for a refund on the clogs.
(Unfortunately delivery is provided by a third party (Royal Mail./Evri) and their charges are unavoidable. Hopefully you agree it is fair that the buyer pays one one and the seller pays the other in the situation of an exchange)
Postage costs are unavoidable and may not be refunded. For full details please email Ryan@climb-hire.co.uk. For a full refund, the item must be returned to the seller in the same condition it was received by the buyer.*
Items shipped from Climb Hire Limited (CHL) (T/a RoverUK.co.uk) can be returned within 30 days of receipt of shipment.
Options are provided regarding the return and/ or refund of any item sold by CHL (RoverUK.co.uk):
1.1 FULL REFUND - If the item has been described/listed incorrectly or has been damaged in the post*. A refund on the postage cost may be authorised. However for a return that is not the fault of the seller, the postage cost many not and is unlikely be refunded. Before making a return please email me; Ryan@climb-hire.co.uk.
2. PARTIAL REFUND: If you would like to keep the item but feel it was described incorrectly we can arrange a partial refund by emailing Ryan@Climb-Hire.co.uk .
*Damages made by couriers are to be claimed directly with the courier by CHL, please allow a little extra time for a refund in this case.
Refund Policy
A refund can only be provided once the item has been returned. If you are concerned that the item may go missing in the post, request a proof of postage receipt from the post office these are free and items under £20 are covered automatically on their insurance. On receipt of the returned item you will receive payment and an email to notify you that this has all gone through correctly.
PLEASE SEND BACK 2ND CLASS - There is no rush to return the item and please keep our costs down as we will refund you this return postage fee. Items over £30 in value will need covered by additional postage insurance.
Any issues or you feel we need to add or be clearer with this policy please email Ryan@climb-hire.co.uk. If urgent please call Ryan directly on 07879654375.
Lost Parcel Policy
If an item is lost either on its way from us to you or you are returning an item. There is a 21 day period where we must wait to allow the delivery company to deliver the item (although it should be with you in 7 days at the latest). Once these 21 days are over a claim can be made. This does not effect the 30 days return policy. If up to 29 days and 23 hours of receiving your item, you are not satisfied with the item please email us. That is all that is required to secure your refund. We will then be in contact with you to explain what to do. If then the item is delayed in the post or lost this is not a factor for to concern your refund rights and you will be refunded.